Return & Refund Policy
Return & Refund Policy
Last Updated: May 18, 2026
At Joyivora®, we want you to feel confident when starting your wellness routine. That’s why we offer a 90-Day Money-Back Guarantee on eligible first-time orders purchased directly from Joyivora.com.
If Joyivora® is not the right fit for your routine, contact us within 90 days of delivery and our support team will help you with a return, refund, or replacement where applicable.
90-Day Money-Back Guarantee
Your first Joyivora® order is protected by our 90-Day Money-Back Guarantee.
If you are not satisfied with your first order, please contact us within 90 days of delivery at:
Please include:
- Your order number
- The email address used for your order
- A brief reason for your request
- Photos of the product and packaging, if requested by our support team
Once your request is approved, we will refund the eligible product price back to your original payment method. If you prefer, we may also offer a replacement or store credit.
Please contact us before sending anything back. Returns sent without prior approval may not be accepted.
Who Is Eligible
To qualify for a return or refund:
- The request must be made within 90 days of delivery
- The product must have been purchased directly from Joyivora.com
- Proof of purchase is required
- The order must not show signs of misuse, abuse, resale, or fraudulent activity
- The guarantee applies to first-time purchases only
The 90-Day Money-Back Guarantee is limited to one refund per customer, household, or shipping address.
Opened or Used Products
We understand that you may need to try Joyivora® to know if it fits your routine.
Opened or used products may still be eligible for a refund under our 90-Day Money-Back Guarantee, as long as the request is reasonable and meets the eligibility requirements above.
To prevent abuse, Joyivora® may refuse refund requests involving empty packages, excessive use beyond a reasonable trial, missing product packaging, suspected resale, repeated refund claims, or fraudulent activity.
Individual results may vary. Joyivora® is designed to support a wellness routine and is not intended to diagnose, treat, cure, or prevent any disease.
Damaged, Defective, or Wrong Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
Please include:
- Your order number
- A photo of the item
- A photo of the shipping label or package
- A short description of the issue
If your claim is approved, we will provide a replacement, refund, or store credit.
This 7-day inspection window applies only to damaged, defective, or incorrect items. It does not reduce your 90-Day Money-Back Guarantee for eligible first-time orders.
Return Shipping
For standard returns, customers may be responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping fees, if any, are non-refundable.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refund Processing Time
Once your refund is approved, it will be processed back to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank or card statement. Processing times may vary depending on your payment provider.
Order Cancellations
If you need to cancel or change your order, please contact us as soon as possible at:
We’ll do our best to help. However, once an order has been processed, packed, or shipped, we may not be able to cancel or modify it.
Subscription Orders
You will only be enrolled in a subscription if you choose the Subscribe & Save option before checkout.
If you choose Subscribe & Save, your order will renew according to the delivery frequency shown at checkout.
You can cancel, skip, or update your subscription before the next renewal date by contacting us at:
Please note: once a subscription renewal order has already been processed, packed, or shipped, it may no longer be eligible for cancellation.
Non-Refundable Situations
Refunds may not be available in the following situations:
- Requests made more than 90 days after delivery
- Products purchased from unauthorized sellers
- Orders with incorrect shipping information provided by the customer
- Refused or undeliverable packages
- Products that have been misused, intentionally damaged, or returned incomplete
- Bulk purchases, wholesale orders, or suspected resale orders
- Orders flagged for abuse, fraud, or repeated refund claims
- Subscription renewal orders that have already been processed, packed, or shipped
Refused or Undeliverable Packages
If a package is refused, returned to sender, or undeliverable because of an incorrect address provided at checkout, we will contact you to help resolve the issue.
Additional shipping fees may apply if the order needs to be reshipped.
How to Contact Us
For returns, refunds, damaged items, order issues, or subscription help, please contact:
Joyivora® Customer Support
Email: support@joyivora.com
Please include your order number so we can help you faster.